Shipping & Returns

Parts and Core Return Policy

Return Criteria for New Parts

Return Policy for Remanufactured or Exchange Cores

The amount of credit allowed (Allowable Credit) shall be determined in accordance with the standards set forth in the Manufactures Core Acceptance Guide of Daimler Corp and associated vendors.

Customer assumes responsibility to return cores to Matthews Buses in a timely manner.

A UPS return label can be issued at customer’s expense at time of purchase for any returns including cores but does not guarantee eligibility or credit issued.

Free shipping on orders of $150 or more on complete orders for school districts only. Orders will ship by Matthew’s Buses choice of ground or freight carrier. Critical charges are the responsibility of the customer, Matthews Buses is not responsible for any delay due to shipping or carrier situations. 

Note – Parts damaged by carrier in transit must be accepted and noted with—
carrier at time of delivery, and Matthews must be notified immediately of damage.
Matthews Bus Parts must be notified of any shortages and discrepancies at time of delivery.