PARTS DEPARTMENT

Our Experienced People Are Our Best Part!

The Matthews Buses parts department maintains a comprehensive inventory of high-quality OEM and non-OEM replacement parts. Our friendly and knowledgeable staff is ready and able to answer your inquiries and process your orders. If we do not carry the part you need, we are happy to source it for you in a timely manner.

Every day, we strive to provide the best prices and quality combined with outstanding customer service. Our professional parts people are committed to ensuring that your bus fleet is fully equipped to meet current federal safety standards. Contact a member of our team today!

WE'RE HERE FOR YOU

Our goal is to get your buses safely back on the road in a timely manner, and our team will make it happen!

With four state-of-the-art service centers conveniently located around the state, a Matthews Service Center is just a short distance away. BEST OF ALL, many repairs can be done by one of our highly trained, certified mobile technicians. Our mobile service vans are fully equipped to handle most repairs right where you are!

Whether we service your bus at one of our service centers or “on the road,” we can ensure that it will be repaired using the latest diagnostic equipment. Not only do we repair and maintain your buses, but our technicians also perform a multi-point inspection and safety check on all vehicles we service.

More time on the road

less time in the shop

Proper and scheduled fleet maintenance is critical to prolonging the life of your Thomas Built Buses. We encourage you to protect your investment and your precious cargo by adhering to a comprehensive maintenance schedule – for your entire fleet.

Our team of service professionals is always ready to go the extra mile for our customers. We are happy to make recommendations and provide advice – from service issues to ordering the right bus parts – we’re here for you!

“As the Director of Transportation at Shenendehowa Central Schools in Upstate NY, I had the pleasure of working with Matthews Buses for our recent acquisition of four new electric buses. They went above and beyond, exceeding our expectations with a fleet of electric buses that are not only environmentally friendly but also tailor-made for our students’ safety and comfort.”

Alfred Karam
Director of Transportation
Shenendehowa Central Schools

BEST IN CLASS

WARRANTY

Matthews Buses has the best in the industry! On our flagship bus, Thomas includes an unparalleled 3-year standard warranty, with options to go higher, keeping your fleet on the road and your cost of ownership on target. Click here for details on how Thomas and Matthews partner and advocate to protect your investment.

CERTIFIED

PLATINUM SUPPORT

DEALER

We are designated as a Thomas Buses Platinum Dealer! This recognition is awarded to select exceptional dealers that achieve and maintain the HIGHEST LEVEL of customer service and support.

Get on board with Matthews and experience the platinum difference.

Matthew's Buses will be closed in observance of President's Day on February 16th, 2026. We will re-open for normal hours on Tuesday February 17th.

Matthew's Buses will be closed in observance of Good Friday on April 3rd, 2026. We will re-open for normal hours on Monday April 6th.

Matthew's Buses will be closed in observance of Memorial Day on May 25th, 2026. We will re-open for normal hours on Tuesday May 26th.

Matthew's Buses will be closed in observance of Independence Day on July 3th, 2026. We will re-open for normal hours on Monday July 6th.

Matthew's Buses will be closed in observance of Labor Day on September 7th, 2026. We will re-open for normal hours on Tuesday September 8.

Matthew's Buses will be closed in observance of Columbus Day on October 12th, 2026. We will re-open for normal hours on Tuesday October 13th.

Matthew's Buses will be closed in observance of Veteran's Day on Monday 11th, 2026. We will re-open for normal hours on Tuesday November 12th.

Matthew's Buses will be closed for the Thanksgiving Holiday on Thursday, November 27th, and Friday November 28th. We will re-open for normal hours on Monday November 30th.

Matthew's Buses will be closed for the Holidays on Wednesday, December 23th. We will re-open for normal hours on Monday December 28th.